Terms of Service

1. Who we are

Fieldix is operated by SpiderTech, licensed dealer (Osek Murshe) no. 205756208, Julis, Israel. You can reach us at spidertech.hq@gmail.com.

In these Terms, "we", "us" and "our" mean SpiderTech. "Fieldix" or "the Service" means the Fieldix mobile app, the fieldix.net website, and the online services behind them, including shared job pages.

2. What these Terms are and who they bind

These Terms are a contract between us and the business that uses Fieldix. In these Terms, "the business" means that business, and "you" and "your" mean the business and, where a sentence is about a person using Fieldix, that person. Fieldix is a tool for running a business and is intended for business use. Whether a particular person is a consumer under the Consumer Protection Law, 5741-1981, is decided by that Law and not by this sentence.

Each person who signs in to Fieldix is a "user". When Fieldix asks a user to accept these Terms as they sign in, a user aged 18 or over agrees, for themselves, to follow the rules in these Terms that apply to users, including those on accounts, security and acceptable use. A user under 18 is in the position described in the section on who can use Fieldix.

Where a business was already using Fieldix before these Terms took effect, we will ask its owner to accept them in the app, and until the owner does, we will not rely on any provision of these Terms that reduces a right the business had before.

The person who creates a business account becomes its owner. If the business is a company or another separate legal entity, the owner accepts these Terms on its behalf and must be authorised to do so. If it is not, for example if it is run by a self-employed person (⁨עוסק פטור⁩ or ⁨עוסק מורשה⁩), "the business" means that person, who accepts these Terms personally. If a new owner takes over a business account, the new owner accepts these Terms on behalf of the business when we ask.

If the business has signed a separate written agreement with us, for example for the Brand plan or for individually agreed features, limits or prices, that agreement applies together with these Terms. Where the two conflict, the signed agreement prevails.

If you only browse the fieldix.net website, please follow the rules on acceptable use and respect our intellectual property. The website is provided as described in the section on disclaimers.

3. Who can use Fieldix

Fieldix is offered to businesses in Israel. Signing in needs an Israeli mobile number. The app will accept a number from another country and format it, but we do not send sign-in codes to numbers outside Israel, so sign-in will fail — the error the app shows in that case may say that sign-in is unavailable, and that is why. If your business needs a number from another country, write to us at spidertech.hq@gmail.com before you rely on Fieldix.

The owner must be at least 18 years old. Every other user must be at least 18, except a person aged 16 or over whom the business lawfully employs and has authorised to use Fieldix for their work. A user under 18 is not a party to these Terms, gives us no undertaking by tapping to continue, and takes on no obligation under them; the tap records only that the Terms were shown. The business is responsible for that user's use of Fieldix, for supervising it, for making sure the rules in these Terms that apply to users are followed, and for obtaining any consent the law requires from the user's parent or guardian.

You may not use Fieldix where the law does not allow you to receive it.

4. The Service

Fieldix helps field-service businesses run their work: customers and sites, jobs and schedules, quotations, inventory, team roles, financial records for the business's own use, notifications, and optional tools such as AI assistance and connections with other businesses and services.

What you can use depends on your plan, your role, your device, the permissions you allow on it, and which optional features and integrations are available and turned on for your business. The main features and limits of each plan are shown in the app, as described in the section on plans and limits.

Some features need permissions on your device, such as contacts, location, camera, photos, biometrics or notifications. The app asks for these through your device. If you decline one, the features that need it will not work, or will work only in part.

Fieldix is updated through the app stores. We will keep a version of the app working for at least 90 days after we release the version that replaces it, except where a security problem or a requirement of the law or of an app store means we cannot. Where we can, we will tell you in the app before a version stops working. A device operating system that the app stores no longer support may stop working sooner, and that is outside our control.

5. Your account and signing in

You sign in with your mobile phone number and a one-time code that we send by SMS. Anyone who controls your phone number or your unlocked device may be able to sign in as you. Keep your device locked, never share a sign-in code with anyone, and do not let anyone else use your account.

Each user has their own account. An account is meant to be used on one device at a time: signing in on a new device normally signs the previous device out.

The account is tied to your phone number. The app does not let you change it yourself; if you are changing or losing your number, write to us at spidertech.hq@gmail.com beforehand if you can. If you lose access to the number, you may lose access to your account.

If you think someone has used your account without permission, tell us at spidertech.hq@gmail.com as soon as you can.

Keep the details in the account accurate, including the business's details. The business is responsible for what is done through its users' accounts, except where it results from our breach of these Terms or from a failure of our sign-in system or the providers we use for it.

6. Roles and your team

Each user has one role: owner, admin, manager or technician. The role decides what the user can see and do. In the current version, only the owner sees customer prices, inventory costs and prices, payments and revenue figures, and only the owner can change other users' roles. Every user can see what a job pays its crew and what the business pays a partner business for a job, and the owner and admins of that partner business also see the price agreed for work assigned to it. What each role can do may change as Fieldix develops. A change that lets more roles see the business's prices, costs, payments or revenue figures, and any change that removes something a role can do today, is handled under the section on changes to the Service: we will give notice at least 30 days before it takes effect.

Where more than one user is enabled for the business, the owner decides what role each person has and who should be removed, and is responsible for those choices. Give each person only the access they need. Adding a user to a business account is not available in the app: we add users at the business's request, and only where we have enabled more than one user for that business. Write to us at spidertech.hq@gmail.com to add someone.

When someone leaves the business or should no longer have access, the owner (or an admin, for users who are not admins) should remove them without delay. Removal ends that person's access, usually within an hour. It also removes them from jobs that have not started, and moves any inventory they hold to the person who removed them. Records of work already started or done stay with the business. Removing a user does not delete their sign-in identity with us.

The owner cannot be removed, or given another role, by another user. If the business needs to change its owner, write to us.

A user other than the owner cannot delete the business account, and the app does not currently let a user delete their own Fieldix sign-in account. A user who wants to leave should ask the business to remove them. A user who also wants their sign-in identity or personal information deleted should write to us at spidertech.hq@gmail.com, and we will delete it within 30 days. The privacy notice explains how personal information is handled, and you can ask us what is kept and for how long.

7. Plans and limits

Fieldix has a free plan and paid plans. Each plan has its own features and usage limits, such as the number of new jobs a month, shared job links and AI allowances. The main features and limits of each plan are shown in the app, and the full table of features and limits for every plan, including AI allowances and shared-link limits, forms part of these Terms and will be sent to you in writing on request. The limits that apply to a paid period are the ones in force when that period began: we will not reduce them during a period the business has already paid for, and any reduction for later periods is handled under the section on changes to the Service.

Monthly limits and allowances belong to the business, not to each user. They are counted per calendar month in Coordinated Universal Time (UTC), so in Israel a new month starts a few hours after local midnight. Where a limit is enforced and is reached, the action it covers is refused until the limit resets or the business moves to a plan that allows more.

The number of users a plan allows is the maximum we will enable for a business on that plan. Adding users to a business account is available only where we have enabled it for that business.

The free plan costs nothing. We may change what it includes. We will give notice at least 30 days before a change that reduces it takes effect, unless security or the law requires a shorter period. A reduction will not delete data already in the account.

Some plans, including the Brand plan, and any individually agreed features, limits or prices, are available only under a separate written agreement with us, and apply as agreed there.

A trial, discount or other offer applies only if, and as, it is described when it is offered to you.

8. Subscriptions and payment

Paid plans for the app are sold as subscriptions through the Apple App Store or Google Play (the "store"). Some plans, including the Brand plan, and individually agreed features, limits or prices, are agreed with us directly under a separate written agreement and are not sold through the app.

Where in-app purchasing is not yet available to you, no plan is offered for sale in the app, and a paid plan is available only by arrangement with us. The paragraphs below about store subscriptions apply whenever in-app purchasing is available to you.

The store charges you, through your Apple or Google account. The price, currency, billing period and taxes are the ones the store shows you when you confirm the purchase. The store charges VAT and any other taxes as the law and its own terms require.

A subscription renews automatically at the end of each billing period for another period of the same length, unless auto-renewal is turned off in your store account at least 24 hours before the end of the current period (or earlier, if the store requires).

You can cancel at any time in the subscription settings of your Apple or Google account. Cancelling stops the next renewal; paid features stay on until the end of the period you have already paid for. Deleting the app, or deleting your Fieldix account, does not cancel a store subscription.

Refunds of store payments are handled under the store's refund policies. For purchases through Google Play we can also issue refunds, and we will do so where these Terms say we will refund. This does not limit any right you have under the law.

You can change a store subscription through your store account. The store decides when a change applies: an upgrade usually applies straight away, while a downgrade or a change of billing period usually applies at the next renewal. A change you make does not, by itself, entitle the business to a refund of a period already paid, unless the store refunds it.

A purchase belongs to the business account it was made for. If a purchase is already linked to another business, contact us to transfer it.

Where a plan is provided under a separate written agreement with us rather than through a store, its price, payment terms and period are those agreed with us in writing, and our charges include VAT where it applies.

If a plan is provided by arrangement with us and the person paying for it is a consumer under the Consumer Protection Law, 5741-1981, that person may cancel the transaction under that Law. A distance-selling transaction may be cancelled within 14 days of the transaction or of receiving the transaction document, whichever is later; an ongoing transaction may be cancelled at any time by writing to spidertech.hq@gmail.com or through the Support option in the app, and the cancellation takes effect within three business days. We will not charge a cancellation fee beyond what that Law allows.

We will not change the price of a period you have already paid for. For store subscriptions, a new price for later periods takes effect only through the store's own price-change process, which notifies you in advance and, where the store requires, asks for your agreement. For a plan agreed with us directly, we will give at least 30 days' notice of a new price for later periods. In either case you can cancel before the new price applies.

9. When a paid plan lapses, ends or is downgraded

If a store payment fails, the store usually tries again for a while, and we may keep the paid features on during that time.

When a paid plan expires, is cancelled, paused or refunded, or is downgraded, the business moves to the features and limits of the plan it is now on, or of the free plan. A downgrade on its own does not delete your data: jobs, customers, inventory, projects and financial records stay in the account, and moving back to a paid plan turns the paid features on again.

There are exceptions. Features that only the paid plan includes stop, usually within an hour; shared job links that already exist keep working until they expire, but stop showing details that only a higher plan shows — crew names and roles disappear from a shared page as soon as the plan changes, including from links already sent. We may introduce limits on how long some history, such as AI coach conversations or device logs, is kept on each plan. Introducing such a limit, or shortening one, is a material reduction of the Service and is handled under the section on changes to the Service: we will give notice at least 30 days before it takes effect, nothing will be deleted before that date, and the business can export or ask us for a copy of the records concerned before then.

10. Your business's data

Everything the business and its users put into Fieldix, such as customers, sites, jobs, quotations, inventory, notes, the business logo and financial records ("your data"), belongs to the business. We do not claim ownership of it.

We handle your data on the business's behalf. We host, store, back up, transmit and display it only to provide the Service to the business, including as its users direct through the Service, to support it, to keep it secure, to meet our legal obligations, and as the next paragraph describes for names in the shared catalogues. We do not use it for any other purpose of our own. This paragraph describes and limits what we do for the business under this agreement. It is not a consent by anyone to the processing of their personal information; the privacy notice explains how personal information is handled.

We hold your data for the business and process it only for the purposes, and by the operations, described in this section, for as long as the business account exists and for the period described in the section on deleting the business account. We will keep it secure by reasonable technical and organisational means, will impose equivalent obligations on any provider we use to hold or process it, and will return or delete it as these Terms provide when this agreement ends. If we become aware of a security incident that has affected, or is likely to have affected, your data, we will tell the owner without undue delay and give the business the information it reasonably needs to meet its own obligations under the Protection of Privacy Law, 5741-1981, and the regulations under it.

Some names you enter are shared with other businesses on Fieldix, through Fieldix's shared lists of item and service names (the "shared catalogues"). Services you list in your business profile may be suggested to other businesses. For inventory, only an item that carries a barcode is shared, and what is shared is its barcode, name, brand, model, category and description. Quantities, prices, suppliers and your business name are not shared this way. Service names already in the shared catalogues stay there after your account is deleted, no longer linked to your business, and item names stay there if other businesses also stock the item. These fields are for product and service names only: do not put personal information, such as a person's name or phone number, in them. Fieldix refuses to share an entry that looks like it carries contact details, but that check is not a guarantee. If personal information reaches the shared catalogues, tell us and we will remove it.

The business is responsible for its data and for having the right to enter it. That includes information about its customers, their sites and equipment, site access codes, its staff and its partners. The business must comply with the laws that apply to that information, including the Protection of Privacy Law, 5741-1981, and must give the people concerned any notice the law requires. Do not enter information you have no right to use, or more information about people than the business needs.

Fieldix is not an accounting system or an archive. The law may require the business to keep some records, such as accounting and tax records, for several years; the business is responsible for keeping its own copies for as long as the law requires. We do not promise to keep any record for a particular period. Fieldix does not delete your older records today. We intend to introduce automatic deletion of records older than about two months, limited to completed jobs that have been paid in full and to device logs; unfinished jobs, and completed jobs with money still owed, would not be touched. We will give notice before any such deletion starts, so that you can keep copies.

The app lets the owner and admins export the jobs, customers, inventory items and quotations the app has loaded for them. That export is not complete: it covers only those four kinds of record, it may leave out older records of a large business, and it does not include, for example, sites, job prices, costs, invoices, payments, expenses, devices, projects, network plans or AI history. It does include the prices on your quotations. Keep your own records, particularly before deleting the account. If you need a copy of data that the app does not export, write to us and we will help where we reasonably can.

11. Personal information and privacy

How Fieldix handles personal information is explained in our Privacy Policy. A short version is shown in the app before you sign in, and the full text is published at fieldix.net/he/privacy (Hebrew), fieldix.net/en/privacy (English) and fieldix.net/ar/privacy (Arabic). In these Terms, "the privacy notice" means that document. Please read it.

These Terms are not a consent to the processing of personal information. Accepting them does not mean you agree to any use of personal information, and nothing in them asks for that consent. Where the law requires consent, it is asked for separately.

When the business enters information about other people, such as its customers and staff, the business is responsible for that information as described in the section on your business's data.

12. Shared job links

Where the business's plan includes it, a user can create a link to a job and send it to other people. Anyone who has the link can open the job page, without signing in, until the link expires or is revoked by the person who created it or by an owner, admin or manager. A link currently expires 30 days after it was last shared. Some plans limit how many jobs can be shared each month, and revoking a link does not give back a share already used.

In the current version, the page shows the business's name, the job's title, description and schedule, the site address with a map link, the items needed, the job's status and, where the business chooses, the names and roles of the crew as they are recorded in Fieldix. It does not show the customer's phone number or email address, prices or payments, or the crew's phone numbers or pay. It usually does show the customer's name, because Fieldix titles a new job with the contact's name.

The business decides who receives a link. It is responsible for sending links only to people who should see that information, for informing the customers and crew whose details appear on the page, and for revoking a link that should no longer work. A forwarded link can be opened by whoever receives it.

Revoking a link ends it for good. If the job is shared again afterwards, Fieldix creates a new link; the old one never works again, so anyone who needs access must be sent the new one. A link also stops working if the job is cancelled or deleted. In each case the page shows only that it is unavailable, without saying why.

13. Partner connections

The owner or an admin can invite another business on Fieldix to connect with yours. Each connected business keeps its own separate account, is bound by these Terms, and is responsible for its own use of Fieldix.

When you assign a job to a partner, the partner sees the job details that Fieldix shares with partners. In the current version these are your business's name, the job's title, description, schedule and status, the site address, the items needed, the price agreed with the partner, and the customer's contact name and phone number. The partner does not see your customer's price, your costs, payments, notes or crew. On the partner's side, only its owner and admins see the jobs you assign.

Before passing a customer's details to a partner, the business must make sure it is allowed to do so and must inform the customer as the law requires. A business that receives information from a partner must use it only for the job it was shared for, and is responsible for how it uses it.

At present a connection cannot be ended from the app. To stop sharing with a partner, stop assigning jobs to it, and write to us if you want the connection removed. Removing a partner from a job stops that job being shared with it.

We are not a party to any arrangement between connected businesses and are not responsible for the work, prices or payments they agree.

14. Messages you send

Fieldix can prepare messages for you, such as quotations, job links, reminders, partner invitations, payment requests and promotional messages, and open them in WhatsApp or your device's share options. Fieldix does not send these messages for you. You choose the recipient and send the message from your own account.

As between us and the business, the business is responsible for every message it sends: its content, its recipients, and whether it may lawfully be sent — including under section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982. In general, and subject to limited exceptions, that section requires the recipient's express prior consent, in writing (which may be given by electronic message or in a recorded call), before an advertisement is sent to them. It also requires each advertisement to be marked as an advertisement (⁨"פרסומת"⁩), to give the sender's name and contact details, and to tell the recipient how to refuse further advertisements, which the business must then respect. A recipient may claim compensation of up to ILS 1,000 for each message sent in breach, without proving any damage. Nothing in this section decides who is a ⁨מפרסם⁩ (an advertiser) under that law; that is decided by the law itself. The rules of WhatsApp and any other channel you use also apply.

Labels and limits in the app, such as marking a message as a service message or a promotional one, are there to help you. They are not legal advice about whether a message is allowed.

15. Importing contacts

Fieldix can read a contact from your device when you choose a customer, and the owner or an admin can import contacts from the device into the business's customer list. Import only people who are, or are about to become, the business's customers, and only where the business may lawfully keep their details. Imported contacts become part of your data.

16. Tools, not professional advice

Fieldix gives you tools to help run your business. It does not give legal, tax, accounting, financial or business advice, and it does not replace a professional.

Quotations are built from the prices, items and settings you enter. Whether VAT is added, and at what rate, depends on the business's settings, including its legal form, and on a VAT rate table. If the business has not recorded its legal form, Fieldix adds VAT at the standard rate — so a business that may not charge VAT, such as an ⁨עוסק פטור⁩, must record its legal form in Settings before issuing a quotation. We update the rate table when the statutory rate changes, but an update can take time to reach your device; the owner or an admin can set the business's own rate. Check every quotation and VAT setting before relying on it. A Fieldix quotation is a price quotation, not a tax invoice.

Records in Fieldix labelled as invoices, payments, balances, revenue, targets or profit are management records for the business's own use. They are not tax invoices, receipts or any other document under Israeli tax law, and they may not match the business's accounts; for example, profit figures include only the costs recorded against a job and leave out other expenses and overheads. The business remains responsible for issuing its own tax documents, keeping its books and meeting its tax and reporting duties.

Where it is available, we can connect the business's own account with a third-party payment provider at the business's request, so that the owner can send payment links to customers. Creating a payment page requires the customer's name and phone number and, if recorded, email address. The business must not use this feature unless it may lawfully pass those details to the provider and has given the customer any notice the law requires. The provider processes those payments under its own terms, with the business as the merchant. Fieldix is not a payment processor and never receives or holds your customers' money. Payment records in Fieldix show what the provider reports and may be incomplete. The business is responsible for checking any document the provider issues and for its own invoicing duties.

17. AI features

AI features, such as the AI coach, insights, suggested next steps, and promotional images and text, produce answers automatically using third-party AI models. Answers can be wrong, incomplete or out of date, and can sound sure when they are wrong. Check them before acting on them, and do not treat them as professional advice. The business makes its own decisions. Do not enter into an AI feature any personal information the business may not lawfully disclose to a processor outside Fieldix; the privacy notice explains what is sent and to whom.

In the current version, only the owner can use the AI coach, AI insights and promotional tools. Fieldix may send notifications about the business's own work in the app, such as a job that needs attention or an allowance that is running low. We will not send you an advertisement for our own products or anyone else's without your separate express consent, given in writing, and any advertisement we do send will be marked as one and will tell you how to stop receiving them.

The business is responsible for any content it publishes, including AI-generated adverts and images, and for having the rights to any photo it uploads.

AI features have monthly allowances and may have daily limits. An allowance is used up the moment Fieldix accepts a request for processing, before the answer comes back, and it is not given back if the request then fails. If it failed because of an error in the Service, tell us and we will make up the allowance it used. A request that Fieldix refuses before accepting it — for example because it breaks the rules on acceptable use — does not use an allowance. We may limit or pause AI features for a short time where needed for security, to stop misuse, or because an AI provider is unavailable. A pause for any other reason, or a pause of an AI feature included in a paid plan that lasts more than 7 days, is a change to the Service and is handled under the section on changes to the Service.

Some features let you copy a request into ChatGPT or another AI tool yourself and paste the answer back into Fieldix. Fieldix does not connect to or access your account with that tool, and your use of it is under your own agreement with its provider. Review what you paste back before you save it.

18. Device status notifications

Where it has been set up for a business, Fieldix can show whether customers' devices, such as cameras and recorders, are online or offline, and can send notifications about some changes, using information from the device makers' cloud platforms. These connections are set up by arrangement with us and may not be available for every brand or device.

We do not guarantee that this feature is timely, complete or accurate. Status changes are deliberately held for about seven minutes before they become visible or produce a notification, so that a short outage does not cause an alert; a device that comes back within that time produces no notification at all and appears only in the device log. Updates depend on the device makers' platforms, which may not report some events or devices, on internet connections, and on notifications reaching your phone. A status can be wrong, late or missing.

Fieldix is not an alarm system, a security-monitoring service or an emergency service. Do not rely on it to protect people or property, to detect a break-in, fire or any other emergency, or to meet monitoring commitments the business has made to its customers. In an emergency, contact the emergency services.

The business is responsible for having the right to connect its customers' devices and accounts to Fieldix, and for what it tells its customers about this feature.

19. Third-party services and integrations

Fieldix relies on services from other companies. Google provides hosting, sign-in, the database, notifications and crash reporting. Apple and Google provide the app stores and deliver notifications to devices. OpenAI provides the AI models behind the AI features.

Some integrations are optional. The owner or an admin can connect a Facebook Page for leads from Settings in the app. Others, such as a payment provider or a device maker's cloud platform, are turned on for the business by us at its request. In either case the business may connect only an account it is allowed to connect, and must follow that provider's terms. If the business connects a Facebook Page, it is also responsible for its ads and lead forms and for its right to use the leads it receives; leads depend on Meta and may be delayed or lost.

Third-party services that the business chooses to use or connect are provided under their own terms and policies. We do not control them and are not responsible for their availability, changes or errors. If a provider changes or stops its service, we may have to change or stop the related Fieldix feature, as described in the section on changes to the Service. The providers we use to run the Service are covered in the section on limitation of liability.

Links to other websites and to the app stores are provided for convenience.

20. Acceptable use

Use Fieldix only for the business's lawful purposes and in line with these Terms.

Do not, and do not help anyone else to, do any of the following. Use Fieldix to break the law or to harm anyone. Send spam, or messages the law does not allow. Enter or share information you have no right to use. Upload anything unlawful, misleading, abusive or infringing. Try to reach another business's data, another person's account, or any part of the Service you are not allowed to reach. Get around plan limits, security measures or role restrictions. Interfere with the Service, overload it, or introduce malicious code. Copy, decompile or reverse engineer the app, except where the law allows it. Access the Service by automated means other than the features we provide. Give people outside the business access to the Service, or resell it, without our written agreement. Use AI features to create content that is unlawful or deceptive.

If you find a security weakness in Fieldix, please tell us at spidertech.hq@gmail.com and do not use it.

21. Availability and support

We work to keep Fieldix available and working well, but we cannot promise that it will be uninterrupted or free of errors. It may be unavailable because of maintenance, updates, problems with our providers or with the internet, or events beyond our reasonable control.

You can get support through the Support option in the app, which opens a WhatsApp chat with us, or by email at spidertech.hq@gmail.com. We aim to respond within a reasonable time, but we do not promise a particular response time unless we have agreed one in writing.

If a paid feature is unavailable or materially fails for more than 24 consecutive hours, or for more than 72 hours in a calendar month, for reasons within our control, the business may ask us for a credit of the part of its fee for that month that relates to the affected period, and we will give it. If it happens in two consecutive months, the business may end this agreement immediately by writing to us, and we will refund the unused part of any period paid for. These remedies are in addition to any right the business has by law, and nothing in the section on disclaimers limits them.

22. Changes to the Service

We keep developing Fieldix, so features are added, changed and removed over time. We may make changes that do not materially reduce the plan the business is on without notice. Where a change materially reduces the plan the business is on, paid or free, we give notice as set out below and, for the free plan, as set out in the section on plans and limits.

If we plan a change that materially reduces the features of a paid plan the business is on, we will give notice at least 30 days before it takes effect. A shorter period may apply only where security or the law requires it, or where a third-party provider has changed or stopped its service without giving us that much notice. If you do not accept the change, you can cancel. For a plan paid to us directly, we will refund the unused part of any period paid in advance. For a store subscription, we will not apply the reduction to the business before the end of the billing period it has already paid for, unless a shorter period applies for one of the reasons above; in that case, if you cancel, we will refund the unused part of that period. For a subscription bought through Google Play we refund through Google Play; for a subscription bought through the Apple App Store, Apple controls refunds, so we will ask Apple to refund you and, if Apple does not, we will pay you the unused part by bank transfer within 30 days of your giving us the details.

If we stop offering Fieldix altogether, we will give at least 90 days' notice. We will not charge for any period after the Service ends; we will stop the renewal of any store subscription where the store lets us, and refund the unused part of any period already paid. For a subscription bought through Google Play we refund through Google Play; for a subscription bought through the Apple App Store, Apple controls refunds, so we will ask Apple to refund you and, if Apple does not, we will pay you the unused part by bank transfer within 30 days of your giving us the details. If the owner asks before the Service ends, we will prepare a copy of the business's data in a commonly used machine-readable format and send it to the owner within 30 days of the request.

23. Intellectual property and feedback

Fieldix, including the app, the fieldix.net website, the software, design, text, graphics and logos, and the Fieldix name, belongs to us or our licensors and is protected by law. These Terms do not give you ownership of any of it.

While the business account is active, we give the business and its users a limited, non-exclusive, non-transferable licence, which we may end under these Terms, to install and use the app on devices they own or control, and to use the Service for the business's own purposes. If the app was obtained from the App Store, the licence is also limited as described in the section on the Apple App Store.

The business keeps its rights in its data, as described in the section on your business's data.

If you send us ideas, suggestions or feedback, we may use them to improve Fieldix without owing you anything for them. Please do not include confidential information or other people's personal information in feedback.

24. Suspension and ending the agreement

The business can stop using Fieldix, and end this agreement, at any time: by deleting the business account in the app, or by the owner writing to us at spidertech.hq@gmail.com. Ending the agreement does not cancel a store subscription; cancel that in your Apple or Google account. If the owner ends the agreement by writing to us, we will confirm it, stop any charges we make directly from the end of the period already paid for, and, unless the owner first asks for a copy of the business's data, delete the business account within 30 days.

We may suspend or restrict a business account, a user or a feature if: the business or a user seriously or repeatedly breaches these Terms; the use puts the Service, other users or other people at risk, for example through a security threat, fraud or unlawful messages; money owed to us under an agreement with us is not paid; or the law, a court or an authority requires it.

Where it is reasonable, we will tell you first, explain why, and give you a chance to fix the problem. We may act without notice where there is an urgent risk, where the law requires it, or where notice would defeat the purpose; in that case we will tell you as soon as we reasonably can. We will lift a suspension once its reason has been dealt with.

We may end the agreement for a serious breach that has not been fixed within a reasonable time after we gave notice of it. We may also end it for any other reason by giving at least 90 days' notice.

If we end it when the business has not breached these Terms, three things follow. We will refund the unused part of any period paid to us directly in advance. For a store subscription, we will stop its renewal where the store lets us, and the end date will not fall before the end of the billing period that has already begun, unless we refund the unused part of that period — for a subscription bought through Google Play we refund through Google Play; for a subscription bought through the Apple App Store, Apple controls refunds, so we will ask Apple to refund you and, if Apple does not, we will pay you the unused part by bank transfer within 30 days of your giving us the details. And, if the owner asks before the end date, we will prepare a copy of the business's data in a commonly used machine-readable format and send it to the owner within 30 days of the request.

When the agreement ends, the right to use Fieldix ends. The sections and paragraphs that by their nature should continue, including those on the shared catalogues, intellectual property, disclaimers, liability, indemnity, governing law and language, continue after it ends.

25. Deleting the business account

Only the owner can delete the business account, from Settings in the app. To confirm, the owner enters a new code sent by SMS to the account's phone number and types that phone number again. A user who is not the owner cannot delete the business account, and cannot delete their own Fieldix sign-in account in the app: they should ask the business to remove them, and can write to us at spidertech.hq@gmail.com to have their sign-in identity deleted, which we will do within 30 days.

Deletion is permanent and cannot be undone. It deletes the whole business account for every user, not just the owner. That includes the business's jobs, customers and sites, quotations and leads, inventory, devices and their logs, projects, financial records, AI history, share links, partner connections and invitations, the team's access, and the users' Fieldix sign-in accounts. Shared job links stop working, and connected Facebook Pages are disconnected.

Some information is not removed at once, or at all. Files may take time to be removed from storage. Service names already in the shared catalogues stay there, no longer linked to your business, and item names stay there if other businesses also stock the item. For personal information, the privacy notice explains how it is handled, and you can ask us at spidertech.hq@gmail.com what is kept after deletion, why, and for how long.

The record that a person accepted these Terms is kept separately from the business account. It holds the version accepted, when it was accepted, and the app, platform and language that showed it — not the phone number they signed in with. Deleting the business account removes that record for each of its users. A person who signed in but never created or joined a business can ask us to delete their record at spidertech.hq@gmail.com.

Deleting the account does not cancel a store subscription. Cancel it in your Apple or Google account first, or the store may keep charging you.

Before deleting, keep copies of any records you need, including records the law requires the business to keep. After deletion we cannot restore them, and any question about past store payments will depend on the store's own records.

26. Disclaimers

We provide Fieldix with reasonable skill and care. Beyond that, and except for anything the law does not allow us to exclude, Fieldix is provided "as is" and "as available". We do not promise that it will meet every need of your business or be uninterrupted or error-free, that figures or calculations will be correct where they depend on data or settings the business entered, that AI answers or device statuses will be accurate or complete, or that information from third-party services will be correct.

27. Limitation of liability

Nothing in these Terms limits or excludes liability for harm caused intentionally or through gross negligence, for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow to be limited or excluded.

Subject to that, and even if the loss was foreseeable, neither we nor the business is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business or goodwill. This paragraph does not exclude liability for loss of the business's data caused by our breach of these Terms or by our failure to keep the Service reasonably secure, and it does not limit either party's obligations under the section on indemnity or the business's obligation to pay for the Service.

We are not responsible for loss to the extent it is caused by a third-party service that the business chose to use or connect, such as an app store, WhatsApp, a payment provider, a Facebook Page or a device maker's cloud platform; by the business's own data, messages or decisions; by a user not keeping their phone or sign-in codes secure; by use of Fieldix for something these Terms say it is not, such as an alarm or monitoring service or a source of professional advice; or by events beyond our reasonable control. We remain responsible to the business for the providers we use to run the Service, such as our hosting, database and AI providers, as for our own acts, subject to the limits in this section.

Subject to the first paragraph of this section, our total liability to the business for all claims arising out of or in connection with Fieldix or these Terms is limited to the greater of: the total amount the business paid for the Service, including through an app store, in the 12 months before the claim arose; and ILS 10,000.

The limit in the previous paragraph does not apply to loss caused by our deleting, losing or corrupting the business's data other than as these Terms allow, or by our failure to keep the Service reasonably secure. For those, our total liability is limited to the greater of ILS 50,000 and three times the amount the business paid for the Service in the 12 months before the claim arose.

These limits apply only to the extent the law allows.

28. Indemnity

The business will compensate us for reasonable costs, losses and liabilities, including reasonable legal fees, that arise from a claim made against us by a third party, to the extent the claim results from: a material breach of these Terms by the business or its users; data the business entered without the right to do so; messages the business sent, including in breach of section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982; or the business's unlawful use of shared job links, partner connections, contact import, integrations or AI-generated content. This does not cover a fine, penalty or sanction imposed on us by an authority for our own act or omission, and it does not cover anything caused by our breach of these Terms or by our negligence.

We will compensate the business on the same terms for reasonable costs, losses and liabilities, including reasonable legal fees, that arise from a claim by a third party or an authority against the business, to the extent the claim results from Fieldix infringing that third party's intellectual property rights, or from our breach of our obligations to keep the Service and your data secure.

Each of us will tell the other promptly about any such claim and let the other take part in the defence at its own cost, and will not settle a claim in a way that requires the other to pay or to admit fault without the other's agreement, which will not be unreasonably withheld.

29. Changes to these Terms

We may update these Terms, for example when Fieldix or the law changes. Each version has a version identifier and an effective date, shown at the top of the Terms page on our website: fieldix.net/he/terms (Hebrew), fieldix.net/en/terms (English) and fieldix.net/ar/terms (Arabic).

If a change is material, we will give notice of it, and publish the new version on the Terms page at fieldix.net, at least 30 days before it takes effect. A shorter period may apply only where the law requires it or where the change is urgently needed for security.

A material change applies to the business once its owner has accepted the new version. We will ask for that acceptance in the app, and we may also send a message to the owner's phone number. Continuing to use Fieldix does not, by itself, mean the business accepts a material change. Until the business accepts the new version, the version it last accepted continues to apply to it. If the owner does not accept a material change, the business can stop using Fieldix, cancel any subscription and delete the account; we will not end the agreement for non-acceptance without giving the owner at least 30 days' further notice and a further opportunity to accept.

A change is not material only where it corrects an obvious mistake, makes the wording clearer without changing its meaning, or describes a new feature, and in each case does not reduce any right of the business or add to its obligations. Any other change is material. A change that is not material takes effect when we publish it on the Terms page at fieldix.net with a new version identifier.

We keep a copy of every earlier version. While a new version is published ahead of its effective date, we will also make the version that is still in force available, so that you can compare them, and we will send the business the version it last accepted, in the language it accepted it in, on request at spidertech.hq@gmail.com.

30. Apple App Store

This section applies if the app was obtained from the Apple App Store. In this section, "you" includes each user who obtained the app from the App Store. Where this section conflicts with the rest of these Terms, this section prevails for that app.

Nothing in these Terms is meant to conflict with the Apple Media Services Terms and Conditions. If it does, for the app obtained from the App Store, those terms prevail to the extent of the conflict.

These Terms are concluded between us, on one side, and the business and its users, as described in the section on what these Terms are and who they bind, on the other. They are not concluded with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.

The licence to use the app is limited to a non-transferable licence to use it on Apple-branded products that the user owns or controls, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing.

We are solely responsible for providing maintenance and support for the app, as described in these Terms or as required by law. Apple has no obligation to provide any maintenance or support for the app.

We are solely responsible for any product warranties, whether express or implied by law, to the extent they have not been effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are our responsibility, not Apple's.

We, not Apple, are responsible for addressing any claim by you or a third party relating to the app or your possession and use of it, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.

If a third party claims that the app, or your possession and use of it, infringes that third party's intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.

You represent and warrant that you are not located in a country that is subject to a United States Government embargo, or that the United States Government has designated as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.

Questions, complaints and claims about the app should be sent to us: SpiderTech, licensed dealer (Osek Murshe) no. 205756208, Julis, Israel. Phone: +972 54-887-9522. Email: spidertech.hq@gmail.com, or through the Support option in the app.

When using the app, you must comply with any third-party terms that apply, such as your mobile carrier's terms and WhatsApp's terms.

Apple and its subsidiaries are third-party beneficiaries of these Terms. Once the business accepts these Terms, Apple has the right, and is treated as having accepted the right, to enforce them against you as a third-party beneficiary.

31. Google Play

This section applies if the app was obtained from Google Play. These Terms are between the business and us, not with Google. Google is not responsible for the app, its content or its support.

Your use of Google Play, and any purchase through it, including subscriptions, is also subject to the Google Play Terms of Service and the Google Payments Terms of Service. If these Terms conflict with those terms about a purchase made through Google Play, Google's terms apply to that purchase.

32. Governing law and disputes

These Terms, and any dispute about them or about Fieldix, are governed by the laws of the State of Israel, without regard to its conflict-of-law rules.

The competent courts in Israel have jurisdiction. This does not take away any right the business has under the law to bring a claim in another court, for example a court near where the business is located, or a small claims court where the law allows it.

If you have a complaint, please write to us first so we can try to resolve it. This does not stop either of us from going to court.

33. Language of these Terms

These Terms are published in Hebrew, English and Arabic, and the three versions are meant to say the same thing. If you find a difference between them, please tell us at spidertech.hq@gmail.com so that we can correct it. If the versions conflict, the Hebrew version prevails, except that where the Hebrew version imposes an obligation on the business, or reduces a right of the business, that the English version does not, the English version applies to that point. Until a Hebrew version carrying the version identifier shown at the top of this document is published at fieldix.net/he/terms, the English version is the authoritative one.

34. General

The business may not transfer its rights or obligations under these Terms without our written agreement, which we will not unreasonably withhold, for example when the business itself is sold. We may transfer this agreement to whoever takes over the operation of Fieldix, as long as the business's rights under these Terms are not reduced and the transferee assumes all of our obligations and liabilities under it, including those that had already arisen before the transfer. We remain liable together with the transferee for anything that arose before the transfer. We will give notice at least 30 days before the transfer, and the business can end the agreement before it takes effect, with a refund of the unused part of any period paid to us directly in advance.

If a court finds part of these Terms invalid or unfair, that part applies only as far as the court decides, and the rest of these Terms stays in effect.

If either of us does not enforce a right straight away, that party has not given it up, unless it says so in writing.

Nothing in these Terms takes away a right that the business or any user has under a law that cannot be limited by agreement, including, where it applies to them, the Consumer Protection Law, 5741-1981.

Where these Terms say we will give notice, we give it by SMS or WhatsApp message to the owner's phone number, and also in the app. A notice period starts when we send the message. These are service messages, not advertising. Accepting these Terms is not a consent to receive advertising from us. Notices to us go to spidertech.hq@gmail.com.

35. Contact us

SpiderTech, licensed dealer (Osek Murshe) no. 205756208, Julis, Israel. Email: spidertech.hq@gmail.com.

You can also use the Support option in the app.