Privacy Policy

Who is responsible for your information

SpiderTech, licensed dealer (Osek Murshe) no. 205756208, Julis, Israel, which operates Fieldix, is the controller of the information about you as a user of the app or a visitor to this website. Information a business enters about its own customers is controlled by that business, and we hold and process it on the business's behalf (see "Information about your customers"). For any privacy question or request: spidertech.hq@gmail.com or +972 54-887-9522.

Information you give us in the app

Your phone number, so you can sign in, and your name and your business's name, to open the account. Your email address, if you give it. Your business details, the jobs you record, the customers and sites you enter, your stock, the prices and payments you record, the names and phone numbers of your suppliers, the phone number of a business you invite to become a partner, photos and a logo you upload, and text you write to the AI tools.

The app also sends crash reports automatically, without asking: they include an installation identifier, your user ID, role and plan, and the error message. It stores your language setting, and Google's sign-in service keeps a log of your IP address for a few weeks.

Contacts, location, the camera, your photos and notifications are used only if you allow them: contacts when you pick a customer (only the ones you choose are saved), location when you tag a customer's site, the camera when you scan or photograph something, photos when you choose a picture or logo, and notifications — if you allow them, a token for sending them is stored with your account.

Information about your customers

A business enters information about its own customers into Fieldix — for example a name, phone number, address and notes. The business is responsible for being entitled to collect that information and give it to us, and we use it only to provide the service to that business. A job's title is usually the customer's name, so wherever a job title goes — see "Who receives information" — the customer's name goes too.

If the business connects a Facebook Page, Meta sends us the details people leave in the business's lead ads — such as name, phone number and email — and they are kept as the business's leads.

Information from cameras and devices

If the business connects its customers' cameras, Fieldix also receives information about them from the camera platform: device names, models and serial numbers, whether each device is online and when it went offline, camera channel names, and, when a snapshot is requested, a temporary link to an image from the camera, which we keep for up to two days. Maintenance notes the business writes about those devices are stored with them.

Information collected on the website

The site has no forms. If you contact us by email, phone or WhatsApp, we receive the details you choose to give and use them only to reply. Email to us is received through Gmail, a Google service, and WhatsApp messages through WhatsApp, a Meta service.

The site's hosting provider, Google Firebase Hosting, logs standard technical data — IP address, browser type and the pages viewed — to operate and secure the site. Invitation and job-share links carry a token in the address itself, so it reaches the hosting logs like any other address; the page does not look it up and shows nothing about the job. The site stores one functional cookie to remember your language choice, and uses no advertising or tracking tools.

How we use information

To run the service: to sign you in, to show the business's jobs to its team, to keep your stock and money figures correct, and to send you notifications about work. To run the AI tools when you use them, to help every business on Fieldix fill in product and service names by publishing them to the shared catalogues as described below, to find and fix errors from crash reports, to provide support, to secure the service, and to meet legal obligations.

The prices the business charges its customers, its costs, payments, inventory costs and revenue figures are visible only to the business owner. What a job pays each member of its crew, and what the business pays a partner business for a job, are visible to everyone in the business, and the owner and admins of that partner business see the price agreed with it. We do not sell your information, and we do not use it to advertise to you.

Who receives information

Google, which hosts the service and provides sign-in, the database (in Israel), storage for files you upload such as the business logo, notifications (together with Apple on iPhones), service logs and crash reports. A health check of the cameras at a customer's site runs on Google servers in Belgium and reads there the customer site's details, its devices, and the business's staff records, including their names and phone numbers.

OpenAI, in the United States, when someone in the business uses the AI tools, and when the owner opens the finance screen. What is sent includes job titles (usually the customer's name), the customer's account name, the business's name, project and item names, amounts, the text you write or paste, and photos or the logo you choose in the promotion tool. Information already sent to OpenAI is not recalled when an account is deleted.

A partner business you assign a job to receives the job's details, including the customer's address, contact name and phone number. Anyone who has a job-share link you create — including anyone it is forwarded to — can open the shared job without signing in, until 30 days after the link was last shared or until it is revoked. They see the business's name, the job's title (usually the customer's name), description, schedule and status, the customer's address with a map link, the items and, if you choose, the names and roles of the crew. When you send a message or file through WhatsApp or your phone's share menu, the app you choose receives what you send.

When you open a customer's address in Waze or Google Maps, that app receives the address. When you use your location to fill in an address, your phone's map service (Apple or Google) receives the coordinates; if no address is found, the coordinates themselves are saved as the address. If the business connects Dahua cameras, Dahua (DoLynk) receives the device identifiers and an identifier of the business, and the servers that host the camera images receive your phone's IP address when the app loads them.

An inventory item saved with a product barcode — by any user, a technician included — is published automatically to the shared product catalogue with its barcode, name, brand, model, category and description, which other businesses on Fieldix can see. Do not put people's names or other identifying details in those fields. Service names the business lists are added to a shared service catalogue too, without the business's name.

Messages you send us by email or WhatsApp, including through the Support option in the app, pass through Google (Gmail) and Meta (WhatsApp). Apart from the recipients described in this policy, we give information to others only where the law requires it.

Transfers outside Israel

Some information is stored or processed outside Israel. Sign-in, including your phone number, runs on Google servers in the United States, and files you upload, such as the business logo, are stored there too. Notifications, crash reports, service logs and this website's hosting run on Google's global infrastructure, and notifications to iPhones also pass through Apple. The camera health check runs on Google servers in Belgium. OpenAI processes what the AI tools send it in the United States, and Dahua runs the camera platform the business connects outside Israel. The database and its backups are kept in Israel.

Do you have to give us information?

There is no legal obligation to give us information; it depends on your will and consent. But without your phone number, your name and your business's name we cannot open an account for you: the phone number is how you sign in, and the names identify you and your business to your team. Access to contacts, location, the camera, your photos, notifications and biometrics (such as Face ID) is optional and asked for separately through your device; the app keeps working if you decline, but the feature that needs it will not.

Keeping and deleting information

Information is kept while the account exists. The business owner can delete the business from Settings. Deletion removes its jobs, customers and sites, quotations and leads, inventory, devices and their logs, projects, financial records, AI history, share links, partner connections and invitations, and the sign-in accounts of the people on its team at the time. It is confirmed by a fresh code sent to the account's phone and cannot be undone.

Some information is not removed, or not at once: files may take time to disappear from storage; service names already in the shared catalogues stay there, no longer linked to the business, and item names stay there if other businesses also stock the item; copies in database backups are kept for up to 14 weeks and then deleted; Google keeps crash reports for up to 90 days; information already given to OpenAI, Dahua or a partner business is not recalled; other businesses on Fieldix keep their own records of jobs they assigned to the business and of invitations they sent it that were never accepted; and files saved on the phone itself, such as quotations, stay there until you delete them.

Removing a person from the team does not delete their sign-in account, and the account of someone who signed in without creating or joining a business is not deleted by itself either: in both cases, write to us and we will delete the sign-in identity within 30 days. Messages you send us by email, phone or WhatsApp are kept as long as needed to handle them.

Your rights

Under the Protection of Privacy Law, 5741-1981, every person may inspect the personal information about them held in a database (section 13), and ask for information that is not correct, complete, clear or up to date to be corrected or deleted (section 14). You can also see and correct most of your details yourself in the app. To exercise these rights, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Minors

Fieldix is meant for businesses. The owner and every user must be at least 18, except a person aged 16 or over whom the business lawfully employs and allows to use Fieldix for their work. We do not knowingly collect information about children.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows the most recent revision.