Deleting your Fieldix account

Deleting the business account

Only the owner can delete the business account. In the app, open Settings and choose to delete the account. To confirm, Fieldix sends a new code by SMS to the account's phone number and asks you to type that number again, so that a single mis-tap cannot destroy an account.

Deletion is immediate, cannot be undone, and applies to the whole team rather than to you alone. It removes the business's jobs, customers and sites, quotations and leads, inventory, devices and their logs, projects, financial records, AI history, share links, partner connections and invitations, your team's access, and the Fieldix sign-in accounts of everyone on the team at the time. Shared job links stop working, and a connected Facebook Page is disconnected.

If you are on a team and not the owner

You cannot delete the business account, and you cannot delete your own Fieldix sign-in from inside the app. Ask the business to remove you: an owner or an administrator does that in the app. Your access ends, usually within an hour; your personal record in that business is deleted, and the notification tokens for your devices go with it.

Work you completed stays with the business. It is that business's record of work it carried out for its own customers, not yours to withdraw.

If you want the sign-in identity itself deleted as well, write to spidertech.hq@gmail.com with enough detail to identify it, and we will delete it within 30 days.

If a business holds details about you and you have no Fieldix account

If you are a customer of a business that uses Fieldix, or you answered one of its advertisements, that business decides what it keeps about you — not Fieldix. It can remove you from its customer list in the app, but that does not remove the jobs (whose title is usually the customer's name), sites and payment records linked to you, which stay until the business deletes its account; and a business cannot yet delete a lead in the app. Ask the business first, and if you want everything removed, write to us as well.

If you do not know which business holds your details, or it does not answer, write to spidertech.hq@gmail.com. Tell us the phone number or email address you gave them, and the name of the business if you know it. We will find the records we hold and act on them within 30 days.

We cannot delete what we cannot identify, so please include enough for us to find it. We will not ask you for a password, a payment card or an identity document; no one at Fieldix needs those to delete a record.

If a Facebook Page is connected

A business can connect a Facebook Page so that leads from its advertisements arrive in Fieldix. Disconnecting the Page in Settings ends that: the access token is deleted and the Page is unsubscribed, so no further leads arrive.

Leads already received stay as the business's own records. Disconnecting does not delete them; they stay until the business deletes its account. You can also remove Fieldix from Facebook's own side, under Settings and then Business Integrations.

What deletion does not do

Files can take a short time to disappear from storage after the records that pointed at them are gone. Service names already added to the shared catalogues stay there, no longer linked to any business, and item names stay there if other businesses also stock the item. Copies in our database backups are kept for up to 14 weeks and then deleted. Information already sent to OpenAI or to Dahua is not recalled, and Google keeps crash reports for up to 90 days. The sign-in accounts of people removed from the team before the deletion are not deleted; they can write to us to have them deleted.

Deleting the account does not cancel a subscription bought through Apple or Google. Cancel that in your Apple or Google account first, or the store may keep charging you.

Keep copies of anything you need before deleting, including records the law requires the business to keep. We do not restore a deleted account.

Contacting us

SpiderTech, licensed dealer (Osek Murshe) no. 205756208, Julis, Israel. Phone +972 54-887-9522. Email spidertech.hq@gmail.com. We answer deletion requests within 30 days.

You can also use the Support option in the app.